Powered By Humans BPO — Modern Call Center & BPO

24/7 Omnichannel Support

Human-first support, supercharged by AI.

We help brands deliver fast, friendly customer experiences on phone, chat, SMS, email, and social. Our trained agents, playbooks, and QA tools cut handle time while boosting CSAT.

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95%First-contact resolution

30%Lower cost per ticket

+4.8★Average CSAT

250+Skilled agents

Core services

Flexible plans • Month-to-month

Inbound Support

Tier 1–2 phone, chat, and email with knowledge-base powered resolutions and empathetic, brand-aligned conversations.

Outbound & Sales

Lead qualification, appointment setting, renewals, win-backs, and order follow-ups with TCPA-aware workflows.

Back-office & BPO

Ticket triage, data entry, refunds, RMA, content moderation, and catalog updates handled to your SLAs.

Solutions that scale with you

Spin up a dedicated pod or a shared team. We integrate with your stack—Salesforce, Zendesk, HubSpot, Shopify, Freshdesk, Intercom—and mirror your tone, macros, and KPIs.

Multilingual and industry-trained agents
Secure: SOC 2 aligned, HIPAA-aware workflows available
QA & coaching: calibrated scorecards, call listening, AI insights
Business continuity: geo-distributed, redundant systems

Simple pricing

Cancel anytime

Starter (Shared)

$799/mo

Up to 400 interactions / month

Phone, email, chat
Business hours
Standard reporting

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Growth (Dedicated Pod)

$2,999/mo

Up to 2,500 interactions / month

24/7 coverage
Dedicated QA & TL
CRM / Helpdesk integrations

Get a custom plan

Enterprise

Custom

Compliance, WFM, and volume discounts

Priority SLAs
Security reviews & SSO
Multisite, multilingual

Talk to sales

What clients say

4.9★ average

"PBH ramped in 10 days and cut our AHT by 22%—without hurting customer satisfaction."

— VP Support, SaaS

"They act like an extension of our brand. The QA program and weekly reviews keep us aligned."

— Director CX, eCommerce

"We scaled holiday coverage seamlessly. NPS rose 9 points in a month."

— COO, Retail

FAQ

Don’t see yours? Ask us

How fast can you launch?

Discovery to go-live is typically 7–14 business days depending on complexity, integrations, and training volume.

What hours do you cover?

We provide business hours, extended, and 24/7/365 coverage with US and nearshore teams.

Do you integrate with our tools?

Yes—Salesforce, Zendesk, HubSpot, Freshdesk, Intercom, Shopify, and custom systems via secure APIs or SSO.

How do you ensure security & compliance?

We align to SOC 2 principles, enforce least-privilege access, conduct background checks, and can support HIPAA-aware workflows.

Request a quote

We’ll reply within one business day

Talk to a specialist

Prefer to talk now? Call (904) 333 2808 or email info@pbhbpo.com.

Typical turnaround

Quotes within 1 business day • Pilots in 7–14 days

Coverage

USA • Canada